Countywide Electrical Privacy Policy

Last Modified: 22 May 2025

Introduction

This Privacy Policy outlines Countywide Electrical (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at https://www.countywideelectrical.co.uk/ (“Site”), or otherwise share personal information with us (collectively: “Users”).

Grounds for Data Collection

Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations to you and for providing you with our services. It also helps us protect our legitimate interests and comply with legal and regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read this Privacy Policy and use it to make informed decisions.

What Information We Collect

We collect two types of information from Users:

1. Non-Personal Information

This includes un-identified and non-identifiable information, which may be collected through your use of the Site. Non-Personal Information includes technical data transmitted by your device (e.g., browser type, operating system, language preference, access times) to enhance our Site functionality.

2. Personal Information

This refers to information that can identify an individual. We collect the following personal information through our contact form:

• First Name
• Last Name
• Email Address
• Phone Number
• Postal Address
• Service Needed
• Subject and Message

We do not currently use tracking technologies such as cookies or Google Analytics.

How We Receive Information About You

• You voluntarily provide it via our contact form;
• You communicate with us via email.

We do not collect data from third parties at this time.

How We Use the Information

We do not sell, rent or share your personal information with third parties, except as described in this policy.

We may use the information for:

• Communicating with you regarding our services;
• Responding to your enquiries;
• Processing and managing your requests;
• Internal record keeping and compliance with legal obligations.

We may share your information with our trusted third-party service providers (such as our hosting provider) solely for the purposes outlined above.

Data Hosting

Our website is hosted with Amazon Web Services (AWS), which provides robust infrastructure security. Your data may be stored in data centres located within or outside the United Kingdom or European Economic Area, depending on AWS infrastructure.

User Rights

You may request to:

• Access and receive a copy of your personal data;
• Rectify inaccurate or incomplete data;
• Request the deletion of your personal data;
• Object to or restrict processing;
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at: info@countywideelectrical.co.uk. Please note these rights may be subject to applicable laws and our legal obligations.

Retention

We retain personal information only as long as necessary:

• To provide our services;
• To comply with legal obligations;
• To resolve disputes and enforce our policies.

Data no longer required will be securely deleted or anonymised.

Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device. They help us:

• Remember user preferences;
• Understand how visitors navigate the site;
• Improve site performance and functionality.

By using our website, you consent to the use of cookies. You can control or delete cookies at any time through your browser settings. Disabling cookies may affect certain website features. We may use session cookies (expire on closing browser) and persistent cookies (remain until deleted). We do not use cookies to collect personal data such as names or contact details.

Third Party Collection of Information

This policy only applies to information collected directly by Countywide Electrical. If you follow links to other websites, we recommend reading their privacy policies separately.

How We Safeguard Your Information

We implement industry-standard technical and organisational security measures to protect your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

International Data Transfers

In some cases, data may be transferred outside the UK or EEA. We will only do so in compliance with applicable data protection laws, using legally approved mechanisms to ensure adequate protection.

Children

Our services are not directed at individuals under 18. We do not knowingly collect Personal Information from minors. If you believe your child has provided us with information without your consent, please contact us at info@countywideelectrical.co.uk.

Updates or Amendments

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page. Your continued use of the Site constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us:

Countywide Electrical
55 Sunnyside Rd, Worcester WR1 1RJ, England
Email: info@countywideelectrical.co.uk